PRIVACY POLICY

Last Updated: July 4, 2026

Company Information

Guangzhou Best Import & Export Co., Ltd.

Brand: Befa Hair

Contact Phone: +86 18573486532

Email: sales89@befabeauty.com

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1. Introduction

Guangzhou Best Import & Export Co., Ltd. (referred to as “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you submit your data through our Meta (Facebook/Instagram) lead form advertisements, visit our website, or communicate with us.

This policy applies to all personal data collected via Meta lead ads, whether you are a prospective customer, a business partner, or an individual inquiring about our hair products and services under the Befa Hair brand.

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2. Information We Collect

Through Meta lead forms and other interactions, we may collect the following types of personal information:

· Contact Details: Full name, email address, phone number, and shipping/billing address.

· Business Information: Company name, job title, and business type (if provided).

· Inquiry Details: Product preferences, order requirements, budget range, and any additional information you voluntarily include in the form’s open-text fields.

· Technical Data: IP address, device type, and browser information (collected via Meta’s pixel or similar tracking tools, subject to your consent).

We do not collect sensitive personal data (e.g., financial account numbers, national ID numbers, or health information) through our lead forms unless you explicitly provide it in a free-text field, and we advise against doing so.

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3. How We Use Your Information

We use the data you provide for the following purposes:

· To respond to your inquiries, send quotes, and provide product information about Befa Hair.

· To process orders, arrange shipments, and deliver after-sales support.

· To send marketing communications, promotional offers, and updates about our products, but only with your explicit consent (where required by law).

· To improve our ad targeting, customer service, and product offerings through aggregated analysis.

· To comply with legal obligations, resolve disputes, and enforce our terms of service.

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4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

· Service Providers: With trusted logistics, payment processing, and IT service partners who help us fulfill orders and operate our business (they are contractually bound to keep your data confidential and use it only for the services they provide to us).

· Meta Platforms: Meta (Facebook/Instagram) may receive limited data (e.g., conversion events) as part of the lead ad ecosystem. Meta processes that data according to its own Privacy Policy, and we encourage you to review Meta’s policy.

· Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

· Lead/ad inquiry data is kept for 2 years from your last interaction.

· Order-related data is kept for 7 years to comply with tax and customs regulations.

· If you opt out of marketing, we will retain your contact details on a suppression list indefinitely to honor your preference.

After the retention period, your data will be securely deleted or anonymized.

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6. Your Rights and Choices

Depending on your location (including under GDPR, CCPA, or similar laws), you may have the following rights regarding your personal data:

· Access: Request a copy of the personal data we hold about you.

· Correction: Request correction of inaccurate or incomplete data.

· Deletion: Request deletion of your personal data, subject to legal limitations.

· Object/Opt-out: Object to processing for direct marketing or withdraw your consent at any time.

· Portability: Request a machine-readable copy of your data for transfer to another provider.

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days as required by law.

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7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

· Encrypted data transmission (SSL/TLS).

· Restricted access to personal data on a need-to-know basis.

· Regular security reviews of our systems and third-party service providers.

While no system is 100% secure, we strive to use commercially acceptable means to protect your data.

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8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including China, where our headquarters are located. We ensure that such transfers comply with applicable data protection laws by using standard contractual clauses or relying on adequacy decisions where available.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

Guangzhou Best Import & Export Co., Ltd.

Befa Hair

📧 Email: sales89@befabeauty.com

📞 Phone: +86 18573486532

(For data privacy matters, please include “PRIVACY REQUEST” in your subject line for faster processing.)

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website and referenced in our Meta lead forms. We encourage you to review it periodically. Continued use of our forms or services after changes constitutes acceptance of the updated policy.

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