Return Policy
30-Day Guarantee Return Policy
Your satisfaction is our top priority! If you are unhappy with your purchase, we are here to assist you with hassle-free returns, exchanges, or cancellations.
How To Apply For A Return or Refund
Report Issue
Email us within 30 days of receipt at service@befahumanhair.com with detailed descriptions, photos, or videos.
Fast Review
Our customer service team will review your application and respond with instructions within 1 business day.
Ship Back
Send the item back using USPS Flat Rate shipping and email us the valid tracking number and receipt.
Resolution
Once received and inspected, your exchange or refund will be processed within 1 business day.
✓ Returnable Items Criteria
- Hair must be unworn, unwashed, uncut, and unstyled.
- Must be completely free of any stains from makeup, deodorant, or wear.
- Original product packaging and attached tags must be completely intact.
📦 Return Shipping Instructions
- We do not provide return shipping labels; shipping charges must be prepaid by the customer.
- Please send returns to our original shipping address via USPS Flat Rate shipping.
- A valid tracking number is mandatory. We are not responsible for lost or stolen packages without proof of delivery.
Refund Processing & Fee Terms
Once approved, refunds are automatically issued to your original payment method within 3-10 working days.
If the return is due to buyer reasons (e.g., changed mind, wrong length/color ordered, undeliverable address, or package refused upon delivery), a ~$20 restocking/handling fee will be deducted from your total refund alongside the original shipping costs.
Order Cancellation / Changes
You can request to cancel or change your order before it is packed at our warehouse (typically within 2 hours after payment). Once dispatched, orders cannot be canceled.
Service Limitations
Incorrect/unapproved items sent to us will be discarded upon receipt. Befa Hair reserves the right to decline returns or future services in cases involving excessive return history, damaged/altered merchandise, or suspected fraudulent activity.
