Shipping and return
Worldwide Shipping Schedule & Delivery Times
All human hair orders are processed quickly and dispatched via trusted express couriers (DHL / UPS) with tracking details provided.
| Destination Region | Shipping Carrier | Processing & Delivery Time |
|---|---|---|
| United States (USA) | DHL / UPS | 2-3 Business Days |
| United Kingdom (UK) | DHL | 3-4 Business Days |
| Canada | DHL / UPS | 3-4 Business Days |
| Australia & New Zealand | DHL | 3-4 Business Days |
| Middle East | DHL | 3-4 Business Days |
| Southeast Asia | DHL | 3-4 Business Days |
| Western & Eastern Europe | DHL | 3-4 Business Days |
| Central & South America | DHL | 5-6 Business Days |
| Africa | DHL | 5-6 Business Days |
Refund & Exchange Guidelines
If you are not fully satisfied, please contact our support team within 7 days of package delivery to request an exchange or return.
| Return Reason | Buyer Pays Shipping | Seller Pays Shipping | Photo Proof Needed | Exchange Available | Timeframe |
|---|---|---|---|---|---|
| Dislike / Unsuitable Style | YES | - | - | YES | Contact within 7 days after receiving package |
| Exchange Style or Color | YES | - | - | YES | |
| Incorrect Item or Color Sent | - | YES | YES | YES | |
| Quality Defect / Damage | - | YES | YES | YES | |
| Artificial / Misuse Damage | NO | NO | NO | NO | Unacceptable |
